Delivery
How long does it take and how much will it cost?
All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse using FedEx and UPS. We offer free shipping for online orders over £100 when shipped to UK and EU*. If the order is under £100, a standard shipping fee of £8 will be charged for UK deliveries and £16 for EU. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.
Please note we cannot ship to PO Boxes.
If you have questions about shipping costs or would like to arrange your own shipping, please contact us.
*For the full list of EU countries we offer free shipping to please click here.
Orders to the UK
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with UPS. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
All orders being delivered to the UK are subject to the standard 20% VAT rate. No import duties or custom fees will be applicable, as all orders are shipped from the UK.
Orders to Europe (Excluding UK)
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day road service with UPS. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information. If you need your order quicker, you can upgrade your shipping to a next day service at checkout - price is dependent on delivery address and order weight.
The UK and EU have a zero-tariff trade agreement in place, meaning you will not be liable for any import duties. VAT however is not included in our prices and UPS will require payment of your local VAT before delivering your order. UPS will manage this for you, and will contact you by email or phone to arrange payment for applicable VAT charges. Alternatively you can purchase from our Preferred EU Reseller, Tabletpro, who will manage the importation of our products in to the EU.
Orders being delivered to Europe but to countries outside of the EU will be subject to local duties and taxes, which are the responsibility of the recipient - as laid out in our Terms of Business.
Orders to the rest of the world (Excluding Canada and US)
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day service with UPS. Shipping cost is based on the total weight of the order and delivery address. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
Orders will be subject to the local import duties and taxes and are the responsibility of the recipient, as laid out in our Terms of Business. The exact rate will vary depending on local customs rules. Please contact your local customs office for more information. If you choose to refuse the customs fee and the parcel/parcels are returned to Bouncepad, a shipping and handling fee may be deducted from your refund.
Express delivery
Express delivery is available to UK and EU and takes 1-2 working days when ordered before 2pm GMT on weekdays. Shipping cost is based on the total weight of the order and delivery address.
How do I track my order?
Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.
