Counter 60

Delivery

How long does it take and how much will it cost?

All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse using FedEx and DHL. Orders placed online going to the UK and Europe are shipped free of charge. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.

Please note we cannot ship to PO Boxes.

If you have questions about shipping costs or would like to arrange your own shipping, please contact us.

Orders to the UK

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with DHL. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

All orders being delivered to the UK are subject to the standard 20% VAT rate. No import duties or custom fees will be applicable, as all orders are shipped from the UK.

Orders to Europe

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day road service with DHL. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information. If you need your order quicker, we can upgrade your shipping to a next day service - price is dependent on delivery address and order weight. If you require next day shipping, please contact us at hello@bouncepad.com.

No import duties are applicable to orders being delivered to countries within the EU. We will however request your VAT number before dispatching the goods, to avoid charging you the UK VAT rate at 20%. Orders being delivered to Europe but to countries outside of the EU will be subject to local duties and taxes, which are the responsibility of the recipient - as laid out in our Terms of Business.

Orders to the rest of the world (Excluding Canada and US)

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day service with DHL. Shipping cost is based on the total weight of the order and delivery address. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Orders will be subject to the local import duties and taxes and are the responsibility of the recipient, as laid out in our Terms of Business. The exact rate will vary depending on local customs rules. Please contact your local customs office for more information. If you choose to refuse the customs fee and the parcel/parcels are returned to Bouncepad, a shipping and handling fee may be deducted from your refund.

Express delivery

Express delivery is available to UK and EU and takes 1-2 working days when ordered before 2pm GMT on weekdays. Shipping cost is based on the total weight of the order and delivery address.

How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.

Faceplate Branding

Make your Bouncepad truly unique by branding it with your logo, product names or graphics.

Note: Delivery time of your order will be changed to 5-10 working days from confirmation of your artwork

Rear Camera Exposure

Unlock the potential of the rear-facing camera on your tablet by having your Bouncepad configured with Rear Camera Exposure.

NOTE: not compatible with the following tablets

• – Samsung Tab A 9.7
• – Samsung Tab S2 9.7
• – Samsung Tab S3 9.7

Audio Port

3.5mm Audio Port that allows you to connect headphones or speakers to your tablet.

NOTE: Not compatible with the following tablets

• – Samsung Tab A 9.7
• – Samsung Tab S2 9.7
• – Samsung Tab S3 9.7
• – iPad Pro 11 (2018)
• – iPad Pro 12.9 (2018)

Tilt adaptor

This extra allows you to adjust the viewing angle of your Bouncepad’s case through 36°; 18° above and below the centre point. Your Bouncepad tilts and stays where it’s left.

MFi-approved 2m Lightning Cable

The MFi-approved 2m right-angled lightning cable has been specifically designed for optimum fit inside Bouncepad cases.

2m Micro-USB Cable

The 2m right-angled micro-USB cable has been specifically designed for optimum fit inside Bouncepad cases.

Reinforced MFi-approved 2m Lightning Cable (Black or White)

The reinforced, MFi-approved 2m lightning cable makes your enclosure secure yet moveable. Great for portability, simply tether to a fixed point for use in a versatile range of environments.

Reinforced 2m Micro-USB Cable (Black or White)

The reinforced, right-angled, 2m micro-usb cable makes your enclosure secure yet moveable. Simply tether to a fixed point for use in a versatile range of environments.

Is my tablet compatible?

Please check the tablet compatibility list on the tech specs tab

I need an invoice:

Once your order is shipped, you will receive an invoice via the email provided during checkout

I already own a Bouncepad product and want to use the same key across all my products:

Please provide the order or invoice number from your previous order in the comment section during checkout and we will accommodate your request