- iPad Air 1 (2013)
- iPad Air 2 (2014)
- iPad 3 (2012)
- iPad 4 (2012)
- iPad 5 (2017)
- iPad 6 (2018)
- iPad Pro 9.7 (2016)
- Samsung Tab A 9.7
- Samsung Tab A 10.1
- Covered home button & covered front camera
- Exposed home button & exposed front camera
How long does it take and how much will it cost?
All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse using FedEx and DHL. Orders placed online going to the UK and Europe are shipped free of charge. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.
Please note we cannot ship to PO Boxes.
If you have questions about shipping costs or would like to arrange your own shipping, please contact us.
Orders to the UK
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with DHL. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
All orders being delivered to the UK are subject to the standard 20% VAT rate. No import duties or custom fees will be applicable, as all orders are shipped from the UK.
Orders to Europe
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day road service with DHL. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information. If you need your order quicker, we can upgrade your shipping to a next day service - price is dependent on delivery address and order weight. If you require next day shipping, please contact us at firstname.lastname@example.org.
No import duties are applicable to orders being delivered to countries within the EU. We will however request your VAT number before dispatching the goods, to avoid charging you the UK VAT rate at 20%. Orders being delivered to Europe but to countries outside of the EU will be subject to local duties and taxes, which are the responsibility of the recipient - as laid out in our Terms of Business.
Orders to the rest of the world (Excluding Canada and US)
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day service with DHL. Shipping cost is based on the total weight of the order and delivery address. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
Orders will be subject to the local import duties and taxes and are the responsibility of the recipient, as laid out in our Terms of Business. The exact rate will vary depending on local customs rules. Please contact your local customs office for more information. If you choose to refuse the customs fee and the parcel/parcels are returned to Bouncepad, a shipping and handling fee may be deducted from your refund.
Express delivery is available to UK and EU and takes 1-2 working days when ordered before 2pm GMT on weekdays. Shipping cost is based on the total weight of the order and delivery address.
How do I track my order?
Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.
Make your Bouncepad truly unique by branding it with your logo, product names or graphics.
Note: Delivery time of your order will be changed to 5-10 working days from confirmation of your artwork
The MFi-approved 2m right-angled lightning cable has been specifically designed for optimum fit inside Bouncepad cases.
The 2m right-angled micro-USB cable has been specifically designed for optimum fit inside Bouncepad cases.
Is my tablet compatible?
Please check the tablet compatibility list on the tech specs tab. If you can’t see your tablet on the list, please email us to check if it’s compatible at email@example.com
I need an invoice:
Once your order is shipped, you will receive an invoice via the email provided during checkout
I need a pro-forma invoice:
Select bank deposit at checkout and we will send a pro-forma invoice to you
I already own a Bouncepad product and want to use the same key across all my products:
If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at firstname.lastname@example.org
How can I pay?
We accept the following payment options:
– Visa, MasterCard, American Express, Visa Electron and Maestro
– Apple Pay
– Bank deposit
Need a quote?
Please send us an email at email@example.com and include the product, tablet model, feature access and colour
How do I return my order?
For returns, please email firstname.lastname@example.org quoting your order number
Can I amend my order once I've paid?
Yes. Please email us at email@example.com quoting your order number and we’ll do our best to help you
Does it come in other colours?
Black and white are the two colours our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate
Can I add my logo to the faceplate?
Yes. Please send your logo to firstname.lastname@example.org
Simple fit & forget
Aerospace grade alloys, wide mounting points and heavy weight fixings ensure durability in the most challenging environments, maximising uptime and minimising call-outs.
Sumo’s unique Six Point Locking System ensures ultimate theft resistance, yet frees your tablet in an instant with our easy release access key.
The supple Sumo’s Motion Stalk allows users to play games, switch between apps and share the screen effortlessly.
A dream to clean
Sumo’s overhanging faceplate design is easy to wipe clean and minimises gaps to prevent food and grime getting trapped inside.
Quick fit installation
An installation team’s dream, Sumo features our quick fit kit, so you’ll have your enclosures up and running in no time.